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Browse common topics. If you can't find what you need, see the FAQ or reach out via Contact.
Open Find Booking and search with your booking reference plus the email or phone the business has on file. If the details match, we send a one-time code to that contact; enter it to view the booking. Codes expire after 10 minutes and after 5 wrong attempts.
OpenIf you booked over Messenger, WhatsApp, or phone, ask the business to record and confirm the booking in ConfirmPH. They receive your request, match it against their own records, and respond.
OpenOpen the secure confirmation link shared by the business and check everything it presents, not just the dates and price: the service mode (self-drive or with a driver), any driver-service charge, any advance or downpayment, the security deposit, cancellation terms, material fuel or mileage terms, and the agreement version you are accepting. Then choose Confirm or Request a Change. After confirming, use My Bookings or Find Booking to view the current record.
On the confirmation page, choose Request a Change and add a short note explaining what is wrong. The business is notified and can update the booking. If the update changes a material term, you are asked to accept the new version; it never silently overwrites the version you confirmed earlier, which stays in the booking history.
A booking can show Action Needed, At Risk, or Watch Only if the vehicle is damaged, in maintenance, or late. Separately, a rental can be held back from release by one of several independent checks: business legal readiness, vehicle legal readiness, an Enhanced Vehicle Safety hold, driver eligibility or dispatch, or your acceptance of the current terms. Each is shown on its own with its reason. Read the notice and contact the business.
For a self-drive rental, everyone who will drive must be added to the booking as an authorized driver and provide their licence details. The business checks each driver against its own driver policy and any insurance conditions before release. A person who is not authorized on the booking should not drive the vehicle.
If you book with a driver, the rental business assigns one of its company drivers. The assigned driver must pass the business's driver checks before the rental starts. You can ask for a particular driver, but the business decides and may replace a driver who becomes unavailable.
At handover the business records the vehicle's condition, fuel and mileage, and the vehicle is released only when the applicable readiness checks pass. At return the vehicle is inspected and compared with the handover record. A returned booking is not yet closed: any settlement of charges or the security deposit comes next, then closure.
A security deposit is refundable money held by the rental business, not by ConfirmPH, and is separate from any advance or downpayment toward the rental price. After return, the business records whether it is refunded in full or partly applied to an established charge, with the reason. If you disagree, you can dispute a charge or a deposit application from your rental settlement page; ConfirmPH preserves the record and the messages, but it does not decide who is legally liable.
If damage is found, the business records it with photos and notes and assesses it under the agreement. Recorded damage is not a finding of fault. An insurance claim is not a finding of liability, and an insurance deductible is not automatically owed by the renter. You are notified and can respond or dispute any charge.
Register a free business account, add your vehicles, and create your first booking; the customer receives a confirmation link. Then use Legal Readiness and Fleet Legal Readiness to record your business permits and each vehicle's registration and insurance evidence. Completing onboarding or these checklists does not mean your business is legally compliant, and ConfirmPH review is not government approval.
Finance & Books is an optional accounting module for your own business. It records rental income, advances, security deposits held, refunds and expenses as balanced entries you can export for your accountant. Posted entries cannot be deleted or silently edited; corrections are made with a visible reversal. These are internal, accountant-ready records, not BIR-registered books of accounts.
New businesses get 30 days free. After that, pick a plan. Cancel any time; you keep the paid period you already have. Renewing early adds the new period after the current one, and add-ons add to your plan's capacity.
OpenOwners can add staff with limited permissions such as bookings, vehicles, incidents, reminders, reports, settings, confirmation requests and employees. Company drivers use a restricted driver workspace that shows only their own assignments. Finance access and legal/compliance access are granted separately from each other and from ordinary booking work.
Request deletion from your account settings, or email jeanjen.confirmph@gmail.com from the account address. See the Account & Data Deletion page for what is deleted and what must be retained.
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