Question 1

What is ConfirmPH?

Accepted Answer

ConfirmPH is a booking confirmation platform. It helps Filipino rental customers see, verify, and confirm the booking details a business has on file — even if the booking was originally made on Messenger, WhatsApp, or phone.

Question 2

Does ConfirmPH mean my booking is guaranteed?

Accepted Answer

No. ConfirmPH confirms the details, not the trip. Your booking is only as reliable as the business honouring it. Always communicate directly if anything looks off.

Question 3

What does 'Pending Client Confirmation' mean?

Accepted Answer

The business has entered your booking, but you haven't reviewed it yet. Open the link they sent you to review the details and either confirm or request a change.

Question 4

What does 'At Risk' mean?

Accepted Answer

Something might affect your booking — usually a vehicle incident or a tight buffer between trips. Check the booking details and contact the business if you see a warning.

Question 5

What if no booking is found?

Accepted Answer

Use 'Request Booking Confirmation' to ask the business to confirm it. We send them your details so they can match it against their records.

Question 6

What is Request Booking Confirmation?

Accepted Answer

A safe way to ask any business to confirm whether your booking is on their books — useful if you booked over Messenger or by phone and want it in writing.

Question 7

Why do I need an OTP?

Accepted Answer

OTP protects you. We don't reveal booking details to anyone who simply types in a reference number. The code is sent to the contact on file.

Question 8

What should I do if a business doesn't respond?

Accepted Answer

Contact them directly using the phone number they advertised. If you suspect fraud or harassment, report it through our Contact page.

Question 9

Does ConfirmPH own the rental cars?

Accepted Answer

No. We are a software platform. The cars are owned and operated by the rental businesses themselves.

Question 10

Can I pay through ConfirmPH?

Accepted Answer

Customer-side payments are not live yet. Pay the business directly using whatever method you agreed on (cash, bank, GCash, etc.).

Question 11

What happens if the car is damaged or unavailable?

Accepted Answer

The business should record an incident and notify you. If you receive an 'Action Needed' warning, contact them immediately.

Question 12

Why should my rental business use ConfirmPH?

Accepted Answer

Fewer no-shows, fewer 'wait, was the booking on Monday or Tuesday?' arguments, and a clear written confirmation trail that customers can verify themselves.

Question 13

Can I still use Messenger / WhatsApp / Facebook?

Accepted Answer

Yes. ConfirmPH sits on top of however you already take bookings. You enter the booking; we confirm the details with the customer.

Question 14

Do I need to stop using my current system?

Accepted Answer

No. Many businesses use ConfirmPH alongside Messenger and a spreadsheet during the transition.

Question 15

What is the free trial?

Accepted Answer

Every new business gets 30 days free. No card required. After the trial you pick a plan to keep active features.

Question 16

What are fleet points?

Accepted Answer

A simple way to measure fleet capacity. Each vehicle category costs different points (e.g. motorbike = 1, sedan = 3, SUV = 5). Your plan provides a points budget.

Question 17

What happens after the trial ends?

Accepted Answer

Read-only features stay accessible. Active features (creating bookings, sending notifications) need an active plan.

Question 18

Can employees have different permissions?

Accepted Answer

Yes. Owners can grant or revoke per-area permissions (bookings, vehicles, incidents, etc.) for each employee.

Question 19

How do incident warnings work?

Accepted Answer

When you record an incident on a vehicle, ConfirmPH automatically detects affected bookings (directly affected, nearby risk, watch only) and helps you notify customers.

Question 20

Can ConfirmPH prevent double bookings?

Accepted Answer

We surface overlap and buffer warnings in the booking form and detail page. The final decision is yours, but the system makes accidents obvious.

Frequently Asked Questions

For customers

For businesses

Payments & billing